Wiki Collaborator and Article Co-Author Backgrounds

Jenny Ambrozek

Founder of SageNet LLC, a consulting practice helping businesses create value by applying collaboration and participatory media tools to connect with customers, partners and employees. Jenny's work in online interaction began in the mid 1980s with Edutel, an Australian Caption Center supported educational content service delivered on Prestel standard Videotex, captured in the The Edutel Book: A Guide to Videotex in Education.

Coming to the United States in the 1980’s, Jenny joined PRODIGY, the pioneering online service where she served as Director, Community Development. In eight years at Prodigy, she brought together a wide range of member engagement components in content areas ranging from entertainment to technology to parenting, and learned firsthand about the importance of day-to-day operating practices to minimize the cost of supporting interaction.

Since 1996 Jenny has helped clients in publishing, learning, and commerce implement successful online network and collaboration efforts. With Joe Cothrel she conducted the Online Communities in Business 2004 study and contributed to the communities of practice organizational network survey instrument for the Network Roundtable, University of Virginia. Jenny is a co-founder and author of the 21st Century Organization blog and provides her participatory media expertise to the University of Warwick Knowledge Innovation Network.

Victoria G. Axelrod

A recognized leader in organizational strategy and implementation Victoria brings a proven two decade track record of improving corporate performance, to organizations as a principal Axelrod- Becker Consulting. Her focus always in large scale change processes is enabling leaders to achieve and measure results in a practical and timely manner at all system levels.
As Senior Vice President of the American Management Association and Head of Global Best Practices, Victoria led the doubling of revenue in four years to $300 million. The results included improved performance of AMA’s national and overseas operations (such as Management Centre Europe in Brussels and Management Center China in Beijing).
Seeing the gap in existing organizational models for operating in today’s increasingly complex technology driven, networked, collaborative, relationship based global business environment, in 2005 Victoria co-founded the 21st Century Organization Group. Her pulse on emerging issues and approaches is available through her posts to the 21st Century Organization blog . The network based assessment tool she is developing with industry leading organizational measurement firm Toolpack will be available early 2007.
Victoria has also helped build businesses and improve productivity at organizations large and small, for and not-for-profit. She is a founding partner of Norman N. Axelrod Associates, an award-winning company that for over twenty-five years has been applying technology to improve employee productivity for Fortune 500 clients. As an associate with the JCPenney corporate management development group, Victoria designed award-winning workshops and seminars for the financial services, catalog, sales, credit, stores, distribution centers and merchandise divisions. Consulting clients have included Dannon, Bayer, Stern Stewart, Katzenbach Partners, The Associated Blind/eSight, and the World Aviation Trade Center.
Ms. Axelrod has published and made frequent presentations to groups including the U. S. National Security Agency (on “Aligning Human Systems and Business Strategy), Bausch & Lomb, US Chamber of Commerce, Baruch College MBA Program on Communications, NYU SCPS, Lawyers Alliance of New York and the Human Resource Planning Society.
Victoria is a current board member of eSight and a past board member of the Organization Development Network of Greater New York. She has a master’s degree from Columbia University and BA from the University of Michigan. Post graduate studies and professional certifications in organizational measurement and effectiveness support her work. Ms. Axelrod can be reached at

Kiki Mulliner M.Ed, Ed.D. (abd)

My goal is to help organizations focus on finding the best way to leverage and integrate formal and informal learning methods to help them meet very specific performance goals. Given the rate of technological change, changes in the global market, and the agility businesses need to respond to those changes; employees need to learn not only how to do a job, but also how to solve complex problems and innovate to remain competitive. My ability to link theory to practice helps drive organizational development functions to deliver results that align with strategic direction, allow for future growth, and provide employees with an atmosphere they want to succeed in.
I have conducted critical analyses and needs assessments in order to communicate meaningful actionable results back to clients in reports and presentations that drive organizational change. Based on those analyses I have leveraged key technologies to design, develop and implement over fifty programs and interventions in a variety of delivery media to develop employees based solidly on individual, team, and organizational learning theory. This has included guiding the selection of three LCMS systems to create learning solutions that have been deployed on many of the leading LMSs.
I am a current doctoral candidate at Columbia University in Adult Learning and Organizational Leadership with over fifteen years of experience consulting with organizations and internal departments to align & develop desired performance outcomes with critical organizational goals and objectives. This has required me to work closely with clients at all levels from top executives to line workers to assess the gap between the current and desired states in their organizations and help them create strategies to close those gaps. I have published in the area of collaborative learning and creating effective on boarding programs and my research interests include how teams learn to solve complex problems and innovate in organizations and how that learning becomes a living part of the organization.